Last Updated: August 2026
At AUS Direct, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, place an order, subscribe to updates or contact our customer support team.
By using the AUS Direct website, you agree to the practices described in this Privacy Policy.
We may collect personal information that you provide directly to us, including:
We may also automatically collect certain technical information when you use our website, such as:
We may use the information we collect to:
If you choose to receive marketing communications, we may also send you information about:
You can unsubscribe from promotional communications at any time.
Payments made through AUS Direct may be processed by trusted third-party payment providers.
Payment providers may collect information required to complete your transaction in accordance with their own privacy and security policies.
AUS Direct does not intentionally store complete payment card details where payments are processed through an external payment gateway.
We may share necessary personal information with trusted third parties who help us operate our business, including:
We only share information that is reasonably necessary for these providers to perform their services.
We may also disclose information where required by law or where necessary to protect the rights, safety or security of AUS Direct, our customers or others.
When you place an order, relevant delivery information may be shared with our courier or delivery partners.
This may include your:
This information is used only as necessary to arrange and complete delivery.
Our website may use cookies and similar technologies to provide a better browsing and shopping experience.
Cookies may be used to:
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
If you subscribe to our newsletter or agree to receive promotional communications, AUS Direct may contact you with relevant product updates, offers and announcements.
You can unsubscribe at any time by using the unsubscribe option included in our communications or by contacting us directly.
We take reasonable administrative, technical and organisational measures to protect personal information against:
While we take reasonable steps to protect your information, no website, electronic transmission or online storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for purposes such as:
When information is no longer required, it may be securely deleted or anonymised where appropriate.
Depending on applicable law, you may have the right to request:
To make a privacy-related request, please contact the AUS Direct team using the details below.
Our website may contain links to third-party websites, social media platforms or services.
AUS Direct is not responsible for the privacy practices, security or content of third-party websites.
We encourage you to review the privacy policies of any external websites you visit.
AUS Direct is intended for customers who are legally able to make purchases.
We do not knowingly collect personal information from children where parental or guardian consent is legally required.
We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
We encourage customers to review this page periodically.
If you have any questions about this Privacy Policy or how AUS Direct handles your personal information, please contact us.
AUS Direct
Email:
Phone / WhatsApp:
Address:
We will do our best to respond to privacy-related enquiries as promptly as possible.
