Last Updated: August 2026
Welcome to AUS Direct. These Terms & Conditions apply to your use of our website and any purchases made through our online store.
By accessing the AUS Direct website, creating an account or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our services.
AUS Direct provides customers in Sri Lanka with access to a carefully selected range of Australian-sourced everyday products, including personal care, wellness, baby care, beauty, household and pantry essentials.
These Terms & Conditions apply to all visitors, customers and users of the AUS Direct website.
You may use our website for lawful personal shopping and informational purposes.
You must not:
We reserve the right to restrict or suspend access where misuse of the website is identified.
We aim to provide clear and accurate information about the products available through AUS Direct.
Product information may include:
Product packaging, labels, colours or specifications may occasionally change due to manufacturer or supplier updates.
While we make reasonable efforts to keep product information accurate, minor differences between website images and the product received may occur.
Customers should always review the product packaging, instructions, warnings and manufacturer information before use.
All products are subject to availability.
Adding a product to your shopping cart does not guarantee that the item has been reserved.
If a product becomes unavailable after your order has been placed, we may contact you to:
Unless otherwise stated, prices displayed on the AUS Direct website are shown in Sri Lankan Rupees (LKR).
Product prices may change from time to time without prior notice.
The price displayed when your order is submitted will generally apply to your purchase, subject to correction of any obvious technical or pricing error.
Delivery charges and other applicable fees may be added separately during checkout.
When you submit an order through AUS Direct, you are requesting to purchase the products selected in your cart.
After placing an order, you may receive an order confirmation by email, SMS, WhatsApp or another available communication method.
An automated order confirmation does not necessarily mean that the order has been finally accepted.
We reserve the right to cancel or decline an order where reasonably necessary, including where:
If payment has already been received for a cancelled order, an appropriate refund will be arranged.
You are responsible for providing accurate and complete information when creating an account or placing an order.
This includes:
Please check your information carefully before submitting an order.
AUS Direct may not be responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete information provided by the customer.
Available payment methods will be displayed during checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Payments may be processed through third-party payment service providers. These providers may apply their own terms, conditions and privacy policies.
Orders may not be processed until the required payment has been successfully confirmed.
AUS Direct provides delivery to eligible locations within Sri Lanka.
Delivery times may vary depending on:
Estimated delivery times are provided as a guide and are not guaranteed delivery dates.
For more information, please review our Shipping Policy.
If you need to change or cancel an order, please contact AUS Direct as soon as possible.
We will try to assist where possible, but changes or cancellations cannot be guaranteed once an order has been processed, packed or dispatched.
If the order has already been dispatched, our Returns & Refunds Policy may apply.
Returns, replacements and refunds are handled in accordance with the AUS Direct Returns & Refunds Policy.
Eligibility may depend on:
Certain products may not be eligible for change-of-mind returns once opened or used.
Nothing in these Terms & Conditions is intended to remove any consumer rights that cannot legally be excluded.
If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible.
We may request:
Once the issue has been reviewed, we will advise you of the available resolution.
Information provided on the AUS Direct website about health, wellness, skincare, personal care or similar products is provided for general product information only.
It should not be considered medical, health or professional advice.
Customers should:
AUS Direct does not replace professional medical or healthcare advice.
From time to time, AUS Direct may offer:
Promotions may be subject to additional conditions, including:
Promotional offers cannot usually be combined unless otherwise stated.
AUS Direct reserves the right to amend or end a promotion where reasonably necessary.
If you create an account with AUS Direct, you are responsible for maintaining the confidentiality of your login information.
You are responsible for activity carried out through your account unless the activity resulted from circumstances outside your reasonable control.
Please contact us promptly if you believe your account has been accessed without permission.
Unless otherwise stated, content created for the AUS Direct website, including:
is owned by or licensed to AUS Direct.
Third-party trademarks, brand names, product packaging and manufacturer materials remain the property of their respective owners.
You may not reproduce, distribute or commercially use AUS Direct content without permission.
Our website may contain or use third-party services, including:
AUS Direct is not responsible for third-party websites or services outside our reasonable control.
When using a third-party service, its own terms and privacy practices may apply.
We aim to keep the AUS Direct website available and functioning properly.
However, access may occasionally be interrupted due to:
We do not guarantee uninterrupted or error-free website availability.
To the extent permitted by applicable law, AUS Direct will not be responsible for indirect, incidental or consequential loss arising from the use of our website, services or products.
Nothing in these Terms & Conditions excludes or limits any liability, right or remedy that cannot legally be excluded or limited.
Your personal information is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, store and protect personal information.
AUS Direct may update these Terms & Conditions from time to time to reflect changes to our business, website, services or applicable requirements.
Updated Terms & Conditions will be published on this page with a revised Last Updated date.
Continued use of the website after an update will be subject to the latest version.
These Terms & Conditions are governed by the applicable laws of Sri Lanka.
Any dispute relating to these Terms & Conditions, our website or purchases made through AUS Direct will be handled in accordance with applicable Sri Lankan law.
If you have any questions about these Terms & Conditions, please contact the AUS Direct team.
AUS Direct
Email:
Phone / WhatsApp:
Address:
We will be happy to assist with questions regarding orders, products, payments, delivery or these Terms & Conditions.
